Data Not Syncing Between Devices

Difficulty: All Levels | Time: 5 min | Tier: All Plans

If changes you make on one device are not appearing on another, the issue is usually with browser caching, session state, or network connectivity.

Common Causes

1. Stale browser cache -- Your other device is showing a cached version of the page.
2. Session not refreshed -- The page has not fetched the latest data from the server.
3. Network connectivity issues -- One device may have an unstable connection preventing real-time updates.
4. Different accounts -- You may be logged into a different workspace on the other device.

How to Fix

1. Hard refresh the page

Force a full reload to bypass the browser cache:

• Windows/Linux: Ctrl + Shift + R
• Mac: Cmd + Shift + R

This reloads the page from the server, not from the browser cache.

2. Check you are in the same workspace

1. Look at the workspace name in the top-left corner of DreamFlow on both devices.
2. If they show different workspace names, switch to the correct one using the workspace switcher.

3. Check your network connection

• DreamFlow uses real-time connections for instant data sync.
• Ensure both devices have a stable internet connection.
• If on mobile data, try switching to WiFi (or vice versa).

4. Log out and back in

If data is still stale after a hard refresh:

1. Click your avatar in the top-right corner.
2. Click Sign Out.
3. Log back in. This clears all session data and loads fresh from the server.

Still Having Issues?

• Ask Sally in the chat bubble for quick help.
• Contact support with details about which devices you are using and what data is not syncing.

Need more help? Ask Sally in the chat bubble!