Login and Account Access

Difficulty: All Levels | Time: 5 min | Tier: All Plans

If you cannot log in to DreamFlow or are experiencing session issues, follow these steps to regain access.

Common Causes

1. Incorrect email address -- You may be using a different email than the one registered.
2. OTP code expired -- DreamFlow uses passwordless login with a 6-digit code that expires after 5 minutes.
3. Email not arriving -- The login code may be in your spam folder or blocked by your email provider.
4. Session expired -- Your browser session may have timed out after inactivity.
5. Multiple devices -- Session conflicts between devices.

How to Fix

1. Check your email address

Make sure you are entering the exact email address you used to create your DreamFlow account. Email addresses are case-insensitive, so capitalization does not matter.

2. OTP code not working

1. Request a new code -- the old one expires after 5 minutes.
2. Use the most recent code if you requested multiple (only the latest is valid).
3. Copy-paste the code rather than typing it to avoid typos.

3. Login email not arriving

1. Check your Spam/Junk folder.
2. Add noreply@dreamflowcrm.com to your email contacts or safe sender list.
3. If using a corporate email, ask your IT team to whitelist dreamflowcrm.com.
4. Try again after 60 seconds -- there is a cooldown between OTP requests.

4. Session expired

DreamFlow sessions last 7 days by default. If your session expires:

1. Go to dreamflowcrm.com/login.
2. Enter your email and request a new OTP code.
3. You will be returned to where you left off.

5. Multiple devices

DreamFlow supports being logged in on multiple devices simultaneously. If you are experiencing issues on one device, try logging in on another to verify your account is accessible.

Still Having Issues?

• Ask Sally in the chat bubble -- she is available even when you are not logged in.
• Contact support with the email address you are trying to log in with and we will investigate.

Need more help? Ask Sally in the chat bubble!