Emails Not Sending

Difficulty: All Levels | Time: 5 min | Tier: All Plans

If emails you send from DreamFlow are not reaching recipients, there are a few common causes. Work through each one below to identify and fix the issue.

Common Causes

1. Sending domain not verified -- DreamFlow requires a verified sending domain with SPF and DKIM records to deliver emails.
2. SPF or DKIM records missing -- Without proper DNS authentication, email providers may reject or spam your messages.
3. Recipient email bounced -- The recipient's email address may be invalid, their inbox may be full, or their server may be blocking your domain.
4. Monthly email usage limit reached -- Each DreamFlow plan has a monthly email allowance. Sending pauses automatically when you hit the limit.
5. Email content flagged as spam -- Certain words, excessive links, or missing unsubscribe links can trigger spam filters.

How to Fix

1. Verify your sending domain

1. Go to Settings > Email > Sending Domain.
2. If you see a yellow "Unverified" badge, click Verify Domain.
3. Add the SPF and DKIM records shown to your DNS provider.
4. Wait for DNS propagation (usually 5-15 minutes) and click Check Again.

2. Check SPF and DKIM records

1. Go to Settings > Email > Deliverability.
2. DreamFlow shows the status of your SPF and DKIM records. Both should show green checkmarks.
3. If either is red, copy the correct record values and update your DNS.

3. Review bounce reasons

1. Go to Settings > Email > Deliverability and check the Bounces tab.
2. Common bounce codes:
   • 550 - User unknown: The email address does not exist. Remove it from your contact list.
   • 552 - Mailbox full: The recipient's inbox is full. Try again later.
   • 554 - Blocked: The recipient's server is blocking your domain. Check your domain reputation.

4. Check your usage limits

1. Go to Settings > Billing > Usage.
2. Check your email allocation. If you have reached 100%, sending is paused until the next billing cycle.
3. You can purchase additional email credits or upgrade your plan to resume sending immediately.

5. Improve email content

• Avoid spam trigger words in your subject line (e.g., "FREE", "ACT NOW", excessive punctuation).
• Include a visible unsubscribe link in every marketing email.
• Keep your text-to-image ratio balanced -- do not send image-only emails.

Still Having Issues?

• Read our Connect Gmail or Connect Outlook guides to verify your email integration.
• Ask Sally in the chat bubble for quick troubleshooting help.
• Contact our support team if the issue persists after checking all the steps above.

Need more help? Ask Sally in the chat bubble!