Do I need a credit card to start?

No. Every new account starts with a 14-day free trial on the Scale tier — full access to every feature, no credit card required. We only ask for payment info on day 14 if you want to continue.

Can DreamFlow actually replace HubSpot, Mailchimp, and my other tools?

Yes. DreamFlow includes CRM, email marketing, SMS campaigns, VoIP calling, proposals with e-signatures, invoicing, automations, live chat, calendar booking, forms, reporting, and an AI assistant — all in one platform. Most customers replace 4-8 separate tools. Everything is built-in, not stitched together with integrations.

How do I move my data from my current CRM?

We connect directly to HubSpot, GoHighLevel, and ActiveCampaign, and import a CSV export from anything else (Salesforce, Pipedrive, Zoho, Mailchimp). Scale and Agency plans include guided migration support — we'll help you move contacts, deals, templates, and history. Most migrations take less than a day.

Are there contracts or hidden fees?

No contracts — cancel anytime from your billing settings. No hidden usage fees either. Every plan includes email, SMS, and calling credits upfront. If you hit a limit, usage pauses and you choose whether to add a credit pack or upgrade. Nothing ever charges automatically without your explicit consent.

Yes. All data is encrypted at rest and in transit. We use Supabase (built on PostgreSQL) with row-level security, meaning each organization's data is completely isolated. We never sell or share your data. You can export or delete your data at any time.

Can I switch plans anytime?

Yes. Upgrade instantly and get prorated credit for your current billing period. Downgrade takes effect at the end of your current period. No penalties, no hoops.

What can Sally, the AI assistant, actually do?

Sally handles chat auto-replies, call transcription, email writing, proposal generation, lead scoring, form spam detection, and daily business briefings. Background AI (transcription, scoring, spam detection) runs automatically at no cost. On-demand generation (writing emails, creating proposals) uses AI credits included in your plan.

I run an agency. Can my clients each have their own workspace?

Yes. The Agency plan ($499/mo) includes 10 sub-accounts with full white-label support — your brand, your domain, your colors. Each client gets their own isolated workspace. You can manage them all from one dashboard and resell at your own prices.

What if DreamFlow doesn't work for me?

Cancel anytime during your trial — no charge, no questions. If you cancel a paid plan, you keep access through the end of your billing period. We also offer free data export so you're never locked in. We'd rather earn your business every month than trap you with a contract.

Live Chat Widget Setup - DreamFlow Help

Difficulty: Intermediate | Time: 15 min | Tier: All Plans

The DreamFlow live chat widget lets visitors on your website start a conversation with your team instantly. When installed, a small chat bubble appears in the corner of your site. Visitors click it, type a message, and your team sees it in DreamFlow's chat inbox — no page refresh, no delays.

Step 1: Configure Your Widget

Navigate to Communicate > Chat in the sidebar.
Click the Widget tab at the top.
Customize the appearance:
- Primary color: Match your brand color so the widget feels native to your site.
- Welcome message: The first message visitors see when they open the chat (e.g., "Hi! How can we help you today?").
- Widget position: Choose bottom-left or bottom-right.
- Chat bubble icon: Select from available styles.
Click Save Changes.

Step 2: Add FAQ Chips

FAQ chips (quick reply buttons) appear below the welcome message and let visitors get instant answers to common questions without typing.

In the Widget tab, scroll to the FAQ Chips section.
Click Add Chip.
Enter a question label (e.g., "What are your hours?") and the answer text.
Add as many chips as you like. They will appear as clickable buttons in the widget.
Click Save Changes.

Step 3: Install the Widget on Your Website

Click the Install Widget tab.
Copy the embed code snippet. It looks like a single <script> tag.
Paste the snippet just before the closing </body> tag on every page of your website.
If you use a website builder (Webflow, WordPress, Squarespace), paste the code in the custom code / footer section of your site settings.
Publish your site and visit it in a browser. You should see the chat bubble in the corner.

Tip

Test your widget by visiting your site in an incognito/private browser window. This ensures you see the same experience as a new visitor.

Step 4: Set Up Proactive Triggers (Optional)

Proactive triggers automatically open the chat widget after a visitor has been on your site for a set time or scrolled a certain distance.

In the Settings tab, toggle Proactive Trigger on.
Set the delay (e.g., 30 seconds) and optional scroll threshold (e.g., 50% of page).
Write a trigger message (e.g., "Looking for something? I can help!").
Click Save Changes.

Important

Proactive triggers only fire once per visitor session to avoid being intrusive. If a visitor dismisses the chat, the trigger will not fire again until their next visit.

Need more help? Ask Sally in the chat bubble!

Step 1: Configure Your Widget

Navigate to Communicate > Chat in the sidebar.

Click the Widget tab at the top.

Customize the appearance:

Primary color: Match your brand color so the widget feels native to your site.
Welcome message: The first message visitors see when they open the chat (e.g., "Hi! How can we help you today?").
Widget position: Choose bottom-left or bottom-right.
Chat bubble icon: Select from available styles.

Click Save Changes.

Step 2: Add FAQ Chips

FAQ chips (quick reply buttons) appear below the welcome message and let visitors get instant answers to common questions without typing.

In the Widget tab, scroll to the FAQ Chips section.

Click Add Chip.

Enter a question label (e.g., "What are your hours?") and the answer text.

Add as many chips as you like. They will appear as clickable buttons in the widget.

Click Save Changes.

Step 3: Install the Widget on Your Website

Click the Install Widget tab.

Copy the embed code snippet. It looks like a single <script> tag.

Paste the snippet just before the closing </body> tag on every page of your website.

If you use a website builder (Webflow, WordPress, Squarespace), paste the code in the custom code / footer section of your site settings.

Publish your site and visit it in a browser. You should see the chat bubble in the corner.

Tip

Test your widget by visiting your site in an incognito/private browser window. This ensures you see the same experience as a new visitor.

Step 4: Set Up Proactive Triggers (Optional)

Proactive triggers automatically open the chat widget after a visitor has been on your site for a set time or scrolled a certain distance.

In the Settings tab, toggle Proactive Trigger on.

Set the delay (e.g., 30 seconds) and optional scroll threshold (e.g., 50% of page).

Write a trigger message (e.g., "Looking for something? I can help!").

Click Save Changes.

Important

Proactive triggers only fire once per visitor session to avoid being intrusive. If a visitor dismisses the chat, the trigger will not fire again until their next visit.

Live Chat Widget Setup

Step 1: Configure Your Widget

Step 2: Add FAQ Chips

Step 3: Install the Widget on Your Website

Step 4: Set Up Proactive Triggers (Optional)

Related Articles

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Live Chat Widget Setup

Step 1: Configure Your Widget

Step 2: Add FAQ Chips

Step 3: Install the Widget on Your Website

Step 4: Set Up Proactive Triggers (Optional)

Related Articles

Related Articles